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Ordering & Delivery Days

How do I order or find my delivery day?

We provide a regular scheduled spring water delivery service delivering full bottles direct to your door and collecting your empty bottles, across most of Australia.

There are a few simple steps to our spring water delivery service:

Step 1 - Initial Order (for New Customers)

Go to Products and select the products from our range and the frequency to add to your cart. Please note, you must order a minimum of 2 products or spend a minimum of $13.00 for a delivery. As a new customer, you will be asked to register and select your payment method. You can securely store your payment method for future use or set up automatic deductions – see our FAQ’s for payment options. Submit your order!

Step 2 - Payment (All Customers)

At Neverfail we have many payment options. When you register online you can select credit card, debit card or PayPal as well as EFT (Electronic Funds Transfer) and BPAY options. Once you have entered your preferred payment method, it can be securely stored for future use.

Step 3 - Regular Delivery Service

You will be placed onto a monthly delivery schedule.

At Neverfail, we understand how busy life can get. Therefore, for your convenience we place you on a regular replenishment delivery for our spring water and empty bottle collection. This can be changed to more or less regular frequencies as you work out your needs and usage. If you require spring water more frequently, you may request fortnightly spring water deliveries. Your local Distributor will replace your empty bottles with an equal number of full spring water bottles.

You also have the option of creating a subscription to deliver a set amount of spring water bottles per month. This differs from the replenishment delivery model where your driver will only replace the number of empty spring water bottles you have, whereas in a subscription you might like to order a set number of 5 spring water bottles and 1 bag of coffee beans per month, for example. For information about how to set up a subscription, check out our How-To Guide online.

Delivery Service Information

The quickest way to find out when your next delivery will arrive, is to log into your account and look at your Dashboard. Here you will find all the main information about your account including last and next delivery days.

You may also like to see delivery dates further into the future. Below is a calendar for your state which you can print off for your reference.

Once you have received your initial spring water delivery, simply contact us to find out your scheduled delivery code for future reference.

Please note:

  • All scheduled deliveries should fall on all dates corresponding with your code.
  • Remember to leave your empty spring water bottles out the night before delivery for collection.
  • There is a minimum order of 2 products or a minimum value of $13 per delivery.
need help? 13 30 37
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