As our products and services vary across Australia, enter your delivery postcode to see what is available in your area.
About Our Coolers
Do I have a choice of colour for my water cooler?
All freestanding coolers are available in white, grey or stainless steel.
Our benchtop coolers are available in white only.
Can I buy a water cooler?
Neverfail does not sell water coolers, other than our Neverfail Ceramic Water Well. As part of our rental agreement, we will gladly exchange a faulty cooler at any time and replace it as soon as possible. It's all part of our exceptional customer service experience.
What size are the water coolers?
The freestanding coolers are 940mm high on a base of 310mm diameter.
The benchtop cooler is 520mm high on a base of 310mm diameter.
For all the details about our water coolers, click here.
About Our Spring Water
What sizes of bottled 'Neverfail' Spring Water do you have?
Neverfail Spring Water comes in a range of sizes and formats to meet you needs which include:
- 15 Litre returnable bottles of Neverfail Spring Water (not available in South Australia)
- 11 Litre returnable bottles of Neverfail Spring Water
- 15 Litre PET One Way bottles of Neverfail Spring Water
- 10 Litre Neverfail Spring Water casks
- 24 bottles x 600mL Neverfail Spring Water
- 12 bottles of 1.5 Litre Neverfail Spring Water (South Australia only)
How much water do I need to drink?
It is recommended that the average female adult drinks 8 glasses of fluid per day and male adult drinks 10 glasses of fluid per day.
For more indepth insights, go to page 61 here
Reference: National Health and Medical Research Council. Australian Dietary Guidelines 2013.
About Our Other Products
Do you have Water Filters available?
We do have filters under our brand 'Aqua Vital'. Our Water Filters are connected directly to your building’s existing water supply, providing the easiest, most cost-efficient way to upgrade your existing water supply to crystal clear, pure filtered water.
We offer standalone Point of Use (POU) water filters, benchtop filters, filter cartridges and under sink filter solutions, to suit any filter need or preference. Click to our filter page for more details
Do you still sell 'Pump' Drops?
Unfortunately, 'Pump' Drops, water flavour enhancers, are no longer available through Neverfail.
About Our Delivery
Will I be reminded of my 'Neverfail' Spring Water delivery?
For all residential customers, we provide an automated phone delivery reminder service, the evening before the delivery, to let you know that your Distributor will be in your area. It's part of our ongoing efforts to offer customers an exceptional service.
Do I have to call to organise my 'Neverfail' Spring Water delivery?
We place you on a regular delivery cycle with a specified delivery date each month. A delivery calendar showing your delivery day can be downloaded here and your next scheduled delivery day is always shown on the invoice you receive on each delivery. Remember, you don't have to be home to receive your normal scheduled delivery.
Our existing customers can simply login to their Neverfail online account to view their next scheduled delivery date.
What areas do you deliver 'Neverfail' Spring Water to?
We deliver bulk Neverfail Spring Water to most metropolitan areas and most regional areas. By providing your delivery postcode and suburb, we can advise you whether we deliver to your area.
About Our Payment Options
Payment Options Available
We offer a number of payments methods for your convenience.
Visit Our Payment Options page for full details.
General Questions
Do I need to order a minimum quantity or dollar value?
A minimum dollar value of $12 is required to complete an order.
What is my Username and Password
We have launched our new website! If you are an existing Neverfail customer, you will need to re-register online. Simply go to Register, enter your details and then select the checkbox Link to Existing Neverfail Account. You will need to use the last 9 digits of your customer number (excluding the first 0). Then all your customer details and latest invoices will be available under My Account menu.
If you have any queries or concerns, Contact Us via LiveChat for assistance.
We offer a number of payments methods for your convenience.
Visit Our Payment Options page for full details.
Please refer to our How-To Guide to learn how to make a payment online.
What fees do Neverfail charge?
A delivery fee applies to all deliveries made nationally. The delivery fee in all serviceable states and areas is currently $1.25 including GST for all areas excluding Darwin NT, which is $2.20 inc GST. The delivery fee will apply to each delivery (not each bottle) and will appear on your invoice issued at the point of delivery. If you require out of schedule deliveries, an express delivery charge may apply.
What are Neverfail's Terms & Conditions (T&Cs)?
You can read the Neverfail's Terms and Conditions (T&Cs) whether you are a commercial and residential customer, here.
Using Our Website
How To Guide on our Website
We have created a simple How-To Guide to help you use our website either as a new customer signing up for the first time or as an existing customer, wanting to use our website to manage your Neverfail account.
Container Deposit Scheme CDS
NSW Government Container Deposit Scheme Implementation Update
The NSW Government Container Deposit Scheme (the CDS) will begin in NSW on 1st December, 2017. Called ‘Return and Earn’ this is a NSW Government program to reduce littering by encouraging people to collect and return containers for recycling, part of a goal to reduce litter by 40% by 2020.
The implementation of the Return and Earn CDS is impacting all beverage manufacturers and suppliers in NSW and as a result, is having flow-on effects to our customers.
Go to our NSW CDS Information page here for more details
