We currently have high call volumes and therefore there may be increased wait times to speak to a representative.
We value your business and to ensure the fastest response we therefore recommend that at this time you use our website and if an existing customer, raise any additional queries with your delivery driver.
Between 24th December 2021 and 31st December 2021, we will be closed for the Christmas/New Year Break.
We will resume normal delivery operations week commencing the 4 January 2022
We would like to say thank you to your business during 2021 and wish you, your families and colleagues a well-hydrated and joyful holiday season!
Should you require an urgent water delivery when we return on the 4 January 2022 or have any questions please don't hesitate to contact us. The quickest way is via LiveChat.
CALL US Talk to our Sydney-based customer care team on 13 30 37. Monday to Friday, 9am to 5:00pm AEST.
QUICK HELP Check our FAQs for useful tips, or start a LiveChat.
MAKE A PAYMENT Log in to your Neverfail account to view and pay your invoices; or call 13 30 37. Unfortunately we can't accept credit card details via LiveChat or our enquiry form.
EQUIPMENT SERVICE REQUESTS Log in to your account and find 'My Equipment/Services' in the menu.