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contact us

We currently have high call volumes and therefore there may be increased wait times to speak to a representative.
We value your business and to ensure the fastest response we therefore recommend that at this time you use our website and if an existing customer, raise any additional queries with your delivery driver.

CALL US Talk to our Sydney-based customer care team on 13 30 37. Monday to Friday, 9am to 5:00pm AEST.

QUICK HELP Check our FAQs for useful tips, or start a LiveChat.

BECOME A CUSTOMER Register to create an account; or you can call us on 13 30 37 or LiveChat.

MAKE A PAYMENT Log in to your Neverfail account to view and pay your invoices; or call 13 30 37. Unfortunately we can't accept credit card details via LiveChat or our enquiry form.

EQUIPMENT SERVICE REQUESTS Log in to your account and find 'My Equipment/Services' in the menu.