Our Quality

Our Quality

From Source to Bottle

​​Neverfail: The Bottling Process

From source to bottle, our aim is to protect the natural integrity and quality of our spring water by employing strict production and quality control systems.

The information below outlines the manufacturing process involved in the making of our premium quality spring water brand products.

Our Water Sources

'Neverfail' Spring Water is water obtained from the subterranean source, across all mainland states of Australia.

Prior to choosing any sources, a comprehensive Source Water Vulnerability Assessment (SVA) is carried out by independent water resource experts. Such assessments entail formal identification and rating of the vulnerabilities relating to the quality, political and regulatory aspects of the source. Only sources that meet the global The Coca-Cola Company standards are deemed acceptable for 'Neverfail'. Download our latest Springwater analysis and audit by clicking here.



Our Quality

Our customers take pride in knowing that 'Neverfail' Springwater is subject to stringent standards of both The Coca-Cola Company and Australasian Bottled Water Institute (AWBI). Conducting an initial Source Water Vulnerability Assessment guarantees selection of sources that are intrinsically safe at a microbiological and chemistry level. Product quality and safety is then assured through robust processes and continuous monitoring from source to finished product.



Our Process

'Neverfail' Springwater is treated and filtered with the focus being on delivering a premium quality product with minimum treatment.

Our returnable packaging undergoes a multi-stage inspection and washing process prior to filling to ensure the integrity of the product is maintained through to the customer.



Neverfail: Our Commitment to Excellence

With around 80,000 customers across Australia in 2017, Neverfail takes pride in offering an exceptional customer service experience, every time. When it comes to our product quality, there is no exception.

As a founding member of ABWI (Australasian Bottled Water Institute), we aim to ensure that 'Neverfail' Springwater complies with strict quality standards for bottled water.


The ABWI Model Code and Inspection Program

The ABWI Model Code and Plant Inspection Program aims to assist bottlers and source owners to achieve a quality product by providing technical direction and quality standards for bottled water production.

ABWI operates a mandatory Plant Inspection Program involving annual, third-party independent audits for members against the Model Code criteria.

The requirements of the Model Code complement those mandatory food laws specified in the Australia New Zealand Food Standards Code.

This program is supported by the authorised use of registered logo that may be used by ABWI Certified Bottlers only.



FSSC 22000 and Food Safety

FSSC 22000 is fully recognized by the Global Food Safety Initiative (GFSI) and is based on existing ISO Standards. It demonstrates our company has a robust Food Safety Management System in place that meets the requirements of our customers and consumers.


Additional Standards

Neverfail bottling plants conform to international standards including ISO-9001 Quality Management Systems, ISO-22000 Food Safety Management Systems and Hazard Analysis Critical Control Point.


Neverfail Mineral Composition

Click here for our latest analysis of the mineral content of ‘Neverfail’ Spring Water