our commitment to excellence
With over 150,000 customers across Australia, Neverfail Springwater takes pride in offering an exceptional customer service experience, every time. And when it comes to our product quality, there is no exception.
As a founding member of ABWI (Australasian Bottled Water Institute), we aim to ensure that Neverfail Springwater complies with the strictest quality standards for bottled water.
> download our latest Springwater analysis and audit results
The ABWI Model Code and Plant Inspection Program
The ABWI Model Code and Plant Inspection Program aims to assist bottlers and source owners to achieve a quality product by providing technical direction and quality standards for bottled water production.
ABWI operates a mandatory Plant Inspection Program involving annual, third-party independent audits for members against the Model Code criteria.
The requirements of the Model Code compliment those of mandatory food law as specified in the Australia New Zealand
Food Standards Code.
This program is supported by the authorised use of a registered logo that may be used by ABWI Certified Bottlers only.
Standard of Excellence
Whilst all Certified Bottlers are required to achieve a pass mark of 70% or higher for the Plant Inspection Program, special recognition is given to those who achieve higher scores.
- Bottlers who achieve a score of 90% or above achieve an Order of Merit.
- Bottlers who achieve a score of 95% or above achieve the highest Standard of Excellence.
Neverfail Springwater is proud to have achieved the ABWI Standard of Excellence rating, at each of its bottling sites across Australia six years in a row (2003-2008).
Additional Quality Standards
In addition to ABWI quality certification, Neverfail’s bottling plants and quality systems are also independently audited against Hazard Analysis and Critical Control Points (HACCP) and Coca-Cola Quality System (TCCCQS – Evolution 3) standards
>> return to our quality
For more information on our quality, the Neverfail Bottling Process and our commitment to excellence, please download our overview entitled 'Our Quality: From Source to Bottle'